Elements and Performance Criteria
- Develop communication strategies to effectively engage with people
- Identify the person's strengths and interests that may provide an opportunity to establish rapport
- Apply appropriate communication strategies to establish rapport with person with mental health condition, their family, carer/s and work team
- Apply communication strategies in a manner that acknowledges individual time requirements to establish rapport
- Apply communication strategies in a manner that acknowledges cultural barriers to establishing rapport
- Identify and respect the client's choice to involve others (e.g. carer/s, family and friends)
- Apply communication strategies that acknowledge the client's recovery experiences
- Maintain an effective working relationship with person affected by mental health condition
- Develop and maintain effective working relationships with family, carer/s, friends and others
- Identify the information and support needs of family, carer/s and friends
- Use communication that is readily understood by carer/s, family and friends
- Communicate with family, carer/s and friends in a manner that respects the dignity, choices and confidentiality of the person with the mental health condition